Last Updated: April 15, 2024
At Paudecenar, we are committed to ensuring your satisfaction with our financial literacy courses. We understand that our courses may not meet every individual's expectations or needs. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made through our website paudecenar.com.
By purchasing our courses, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.
We offer a 30-day satisfaction guarantee for most of our courses, with the exception of our premium Financial Freedom Blueprint course, which comes with a 60-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, you may request a refund within the applicable guarantee period from the date of purchase.
The following courses come with our standard 30-day satisfaction guarantee:
Our premium course comes with an extended 60-day satisfaction guarantee:
To be eligible for a refund, you must meet the following criteria:
Refund requests must be submitted within the applicable guarantee period (30 days or 60 days) from the date of purchase.
You must not have completed more than 30% of the course content to be eligible for a full refund. This includes videos watched, quizzes taken, and assignments submitted.
Your account must be in good standing, with no violations of our Terms and Conditions.
The refund request must be for your first purchase of the specific course. Repeat purchases of the same course are not eligible for refunds.
To request a refund, please follow these steps:
Alternatively, you can email your refund request to [email protected] with your order number, the name of the course, and the reason for requesting a refund.
Refund requests are typically processed within 5-7 business days of receipt. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
You will receive an email confirmation when your refund has been processed. If you do not receive a confirmation within 10 business days of submitting your refund request, please contact our customer support team at [email protected].
In certain circumstances, we may offer partial refunds:
If you have completed more than 30% but less than 50% of the course content, you may be eligible for a partial refund of 50% of the purchase price, at our discretion.
If you experienced significant technical issues that prevented you from accessing the course content, and our support team was unable to resolve these issues, you may be eligible for a partial or full refund even if outside the standard refund period.
The following purchases are not eligible for refunds:
If you encounter technical issues that prevent you from accessing or using our courses, please contact our support team at [email protected] before requesting a refund. Our team will make reasonable efforts to resolve any technical issues you may experience.
If a course undergoes significant changes or updates during your access period, these changes do not qualify as grounds for a refund outside the standard refund period. We strive to keep our content current and relevant, and updates are provided as a benefit to our students.
We understand that unexpected situations may arise. In cases of serious illness, family emergency, or other extenuating circumstances that prevent you from completing a course within the refund period, please contact us with documentation of your situation. We will review requests based on extenuating circumstances on a case-by-case basis.
In the rare event that Paudecenar needs to cancel a course after purchase, all affected students will receive a full refund automatically. We will make reasonable efforts to provide advance notice of any course cancellations.
For purchases made via mobile money services (such as MTN Mobile Money, Vodafone Cash, or AirtelTigo Money), please note the following:
If you purchased a course using a promotional discount or coupon:
Paudecenar reserves the right to refuse refunds to users who abuse our refund policy, including but not limited to:
Abuse of our refund policy may result in the suspension or termination of your Paudecenar account.
If you believe your refund request was incorrectly denied or you have other concerns about the refund process, please contact our customer service team at [email protected]. We will review your case and provide a response within 5 business days.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us: