Last Updated: April 15, 2024

1. Introduction

Welcome to Paudecenar ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paudecenar.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"), purchase our courses, or engage with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Purchase a course or product
  • Sign up for our newsletter
  • Contact our customer service team
  • Participate in surveys or promotions
  • Engage with us through social media

The personal information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through our payment processors)
  • Educational background and professional information (for course tailoring)
  • Course progress and performance data

2.2 Information Automatically Collected

When you access our Site, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view
  • Time spent on those pages
  • Links clicked
  • Other browsing behaviors

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of cookies we use:

  • Essential cookies: Necessary for the operation of our Site
  • Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our Site
  • Functionality cookies: Enable us to personalize content for you
  • Targeting cookies: Record your visit to our Site, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Provide access to purchased courses and materials
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to inquiries, comments, and questions
  • Send promotional communications, such as information about new courses, special offers, and events
  • Understand user preferences to enhance and personalize user experience
  • Monitor and analyze usage patterns and trends to improve our services
  • Protect against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other contractors who perform services for us or on our behalf, including:

  • Payment processors
  • Email service providers
  • Learning management system providers
  • Analytics providers
  • Customer support services

These service providers are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public
  • Protect against legal liability

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable laws on security breach notification) to you via email or conspicuous posting on this Site without unreasonable delay.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

No purpose in this policy will require us keeping your personal information for longer than:

  • The period of your active account with us
  • Seven years after your last interaction with our services
  • The period prescribed by law for financial and tax records

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Your Rights Regarding Your Information

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

7.1 Access and Update

You can review and change your personal information by logging into your account and visiting your account profile page. You may also contact us directly to request access to, correct, or delete any personal information that you have provided to us.

7.2 Opt-out

You can opt-out of receiving our marketing emails at any time by clicking the "unsubscribe" link at the bottom of each email or by contacting us directly. However, we may still send you service-related emails that are necessary for the administration and use of your account.

7.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service.

7.4 Right to be Forgotten

In certain circumstances, you may request the deletion of your personal information from our systems. We will comply with such requests unless we have a legitimate ground to retain the data.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Websites

Our Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Ghana and choose to provide information to us, please note that we transfer the data, including personal data, to Ghana and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • By email: [email protected]
  • By phone: +233 59 228 6540
  • By mail: 32 Adum Central Street, Kumasi, Ghana